2020 National Retail Awards Online

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The People's Choice Award

We're reaching out to the customers to help us find the best retailer in Australia. Nominate your favourite retail or quick service restaurant store, and let us know why they're the best - then share with your like-minded fans to get enough votes to crown your pick as Australia's favourite retailer. Spread the word on your socials with the hashtag #nationalretailawards.


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Remember, ONLY ONE NOMINATION PER RETAILER located in Australia. For companies with multiple outlets or franchises, each outlet of the business counts as one entrant - so if the company has multiple stores or franchises, you can enter the location you frequent e.g. John’s Bakery Malvern, John’s Bakery Blacktown.

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Official Rules

© 2020 National Retail Association. All Rights Reserved.


The following terms (the "Official Voting Rules") govern voting available during certain periods relating to the 2020 National Retail Awards People's Choice Award (the "Award"). Please note that the Official Voting Rules are subject to change at any time at the sole discretion of the National Retail Association (NRA). 


  • Nomination and Voting Window: 1 July 2020 – 14 August 2020
  • Voting Methods Permitted: Online
  • Description: Voters can write-in potential nominees in each category and / or cast a vote for their favourite.
  • Voting Limit: 1 vote per person / 1 nomination per retail business

Employees of the National Retail Association or Retail Global and members of their immediate families (spouses, partners, children, siblings and parents) are ineligible to vote. For help with the Voting Method, send an email to


1. Voting Methods, Availability and Limits

During the Voting Window (defined above), voters may submit votes via the online competition portal.

Voters may vote by using ("Online Voting"). Fans may access Online Voting by directly visiting the Online Voting site at or through social media shares.

Once you have reached the Online Voting Site, register by completing the Entry Form in full, and confirming your acceptance of the Official Voting Rules, and website Terms of Service and Privacy Policy.

During the completion of the Entry Form, voters have the ability to type in a nominee name, location and reason for their selection. Incomplete or inappropriate (i.e. swearing, aggressive, suggestive, defamatory) entries will not be approved. To submit the nomination, click on the "Submit" button at bottom of the form.  To complete an Official Vote, once you have followed the link to the Entry Form, you may vote by clicking on the selection of your choice. Once you click on your selection, you will have the ability to place 1 vote for that selection.  Information collected from you via Online Voting is subject to the National Retail Association Privacy Policy (located at

1.1 Voting Method Limits

Any vote attempts above the limits set forth above will not be counted as valid. NRA reserve the right, in their sole discretion, to reject votes cast by any individual who does not abide by the Official Voting Rules or who tampers with the voting process or acts in a disruptive or unsportsmanlike manner or to take any other actions that they deem appropriate (including without limitation removing such Voting Method from the Awards altogether). Please note that certain Voting Method limits and restrictions may not be enforceable as written due to limitations on the Administrators' ability to prevent and track certain Voting Method misuses, such as limitations on the ability to duplicate votes submitted by one user via multiple accounts or by more methods than allowable under the Official Voting Rules.

2. Cost of Voting

The Voting Method is subject to standard Internet access charges and data rates may apply, including, as applicable, upload and usage charges.

3. Selection of Winners

The valid nominee who receives the highest number of valid votes, as determined by Administrator and as described above, will be deemed the winner of the People’s Choice Award; provided that in the event of technical or reporting difficulties with the Voting Method, or in the event two or more nominees receive the same number of votes such that the finalists and/or winner(s) cannot be determined, or for any other reason NRA deems appropriate, NRA reserves the right to make the final determination as to which of the nominees will be declared the winner of the category.  In the event that two or more nominees receive the same number of votes, NRA will review the entries and make an informed judgement between the two entries to select the winner. Administrator reserves the right to have winners be determined by any method determined by NRA in its sole discretion, and NRA reserves the right to disqualify any finalist or potential winner if, at any time before or during the Awards, such finalist or potential winner is subject to adverse publicity relating to such finalist's or potential winner's involvement in any act which is illegal, or insults or offends community moral standards or public decency, in NRA's sole discretion. 

4. Disclaimers

NRA, and any other entity involved in the development, administration, promotion, or implementation of any Voting Method and these Official Voting Rules are not responsible for and shall not be liable for: difficulties, failures or malfunctions of computers, phones (including wireless phones/handsets) tablets and/or other devices, phone lines or telephone systems or other communications malfunctions; cellular equipment towers, telephone systems or wireless services; interrupted or unavailable networks, applications or servers; miscommunications, failed computer hardware or software or other technical failures; garbled, lost, misrouted or scrambled transmissions; any error, omission, interruption, defect or delay in any transmission, communication or report; traffic congestion or for any technical or other problem which may cause the voting to be disrupted or corrupted.

If for any reason the voting is not capable of being executed as planned, or if there is an infection by computer virus, bugs, tampering, unauthorized intervention, fraud or technical or reporting failures, or if any other causes beyond the control of the NRA Is corrupt or affect the administration, security, fairness, integrity, or proper conduct of this voting, the NRA reserves the right, in its sole discretion, to take any action they deem appropriate or to withdraw the transmission of any vote, but are in no way obligated to do so. Furthermore, the NRA may, but is not obligated to, permanently disqualify from any voting any person the NRA believe has intentionally violated these Official Voting Rules, and terminate or suspend voting at any point and declare the vote results based on the votes up to that point, if it appears that the voting process has been so distorted by hacking, failures, errors or other interference that the results would not reflect actual valid votes should the voting continue.  In the event of technical or reporting difficulties with the Voting Method, including, but not limited to, mobile or Internet service interruptions, NRA, in its sole discretion, reserves the right to review the votes for accuracy and to take any action they deem appropriate, including, without limitation, voiding all votes cast during the time period in which such technical or reporting difficulties occurred, voiding the votes cast during the time period in which such technical or reporting difficulties occurred with such method, and/or removing such method of voting from the Show altogether and relying only on the other voting methods, but are in no way obligated to do so.  The Released Parties assume no responsibility for any injury or damage to participants or voters or to any person's computer or other property relating to or resulting from entering or downloading materials, applications or software in connection with this vote, or otherwise participating in this voting. The Released Parties are not responsible for telecommunications, network, electronic, technical or computer failures of any kind, for inaccurate transcription or reporting of voting information, errors in any promotional or marketing materials, for any human or electronic error, or for votes or reports that are stolen, misdirected, garbled, delayed by computer transmissions, lost, or late.  By participating, each individual agrees to release and hold the Released Parties harmless against any and all claims and liabilities of any kind arising in whole or in part, directly or indirectly, out of such individual's participation in the voting. The NRA will take commercially reasonable steps where practicable to prevent voting outside of the applicable geographic area, if any; however, some votes cast outside of the applicable geographic area, if any, may be counted. The NRA will also take commercially reasonable steps where practicable to enforce other Voting Method limits and restrictions set forth in the Official Voting Rules.

These rules are subject to change at any time at the sole discretion of the NRA. Notification regarding any such change will be posted at

5. Conditions for Voting

By voting, you are agreeing to be bound by these Official Voting Rules, and not to use any unofficial, third party services to cast votes on your or any third party's behalf.  The NRA reserves the right, but are not obligated, to disqualify, block or remove any votes from any individual who votes by any electronic, mechanical or automated means, or otherwise tampers with the vote process, or for any other reason, as determined by the NRA in its sole discretion.

Any nominee or finalists who offers benefits, compensation, or otherwise tries to give an incentive to voters to manipulate the results of voting may be disqualified and any votes earned by such means may be voided in the NRA’s discretion. 

The NRA is not responsible for any damages to voters' device(s) that may occur from voting.  The NRA reserves the right, for any reason and in their sole discretion without any obligation, to modify, suspend or discontinue the voting without prior notice.  The NRA reserves the right to modify the terms and conditions of this voting process at any time in their sole discretion. 

6. Waiver and Severability

The NRA’s failure to enforce any term of these Official Voting Rules shall not constitute a waiver of that provision. Should any provision in these Official Voting Rules be deemed void, invalid, illegal, unenforceable or inoperative, such invalid, illegal, unenforceable or inoperative section or provision shall not affect any other section or provision hereof, and the remainder of these Official Voting Rules shall be effective as though such void, invalid, illegal, unenforceable or inoperative section or provision had not been contained herein.

 7. Questions/Contacts

Any questions regarding the Official Voting Rules and/or the National Retail Awards should be directed to

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