If you're having difficulty accessing our service, please try the following:
- Refresh your browser.
- Close your browser and reopen live.shadowmountain.org.
- If available on your computer, try another browser (Safari if you're using Chrome, etc.).
- Make sure only one tab and window are open.
- Check your network connection to be sure you are connected to the internet. You can check your connection speed here: speedtest.net.
- Make sure you are running the most recent version of the browser you’re using. You can typically find that information under “Preferences."
- Be sure to empty your cache/history/cookies. You can typically find this under “Preferences” as well.
- You may have AdBlock or pop-ups blocked. Give permission for this site to have pop-ups so that you can see all the buttons and menu items. If using AdBlock use the ‘Don’t run on this page’ option and refresh the page.
- Try un-blocking plug-ins.
- Restart your computer.
** A quick solution is to try another device such as your mobile phone if you're using a laptop or desktop computer. If this works, try creating a mobile hotspot and connecting your other device.
** If nothing else works, try to access the livestream outside of the Online Platform by clicking here.
- Check your device for microphone volume.
- Check your streaming volume when viewing on screen.