Main Message

TECHNICAL TROUBLESHOOTING

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If you're having difficulty accessing our service, please try the following:

  • Refresh your browser. 

  • Close your browser and reopen live.shadowmountain.org

  • If available on your computer, try another browser (Safari if you're using Chrome, etc.).

  • Make sure only one tab and window are open.

  • Check your network connection to be sure you are connected to the internet. You can check your connection speed here: speedtest.net.

  • Make sure you are running the most recent version of the browser you’re using. You can typically find that information under “Preferences."

  • Be sure to empty your cache/history/cookies. You can typically find this under “Preferences” as well.  

  • You may have AdBlock or pop-ups blocked. Give permission for this site to have pop-ups so that you can see all the buttons and menu items. If using AdBlock use the ‘Don’t run on this page’ option and refresh the page.

  • Try un-blocking plug-ins.

  • Restart your computer.

** A quick solution is to try another device such as your mobile phone if you're using a laptop or desktop computer.  If this works, try creating a mobile hotspot and connecting your other device.

** If nothing else works, try to access the livestream outside of the Online Platform by clicking here


SOUND ISSUES:

  • Check your device for microphone volume.

  • Check your streaming volume when viewing on screen.

 

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