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FVRL Operational Update Regarding COVID-19

LAST UPDATED MAY 27

FVRL operates in 15 municipalities across the region and planning a coordinated resumption of operations has been exceptionally complex. While we can’t open our doors to invite customers in just yet, we know how important access to physical library material is.

That's why we are excited to announce that we will begin to resume physical service through a phased approach beginning on June 1 with the launch of FVRL Express – Click, Pick, Go. The contactless service offers customers a physically distanced way to pick up library holds and return items at all 25 locations.

FVRL Express is a safe way for staff to provide service, and customers to get the holds they have been patiently waiting for. Simply browse the catalogue and place holds online at fvrl.ca. Library staff will pick and package the holds, and send an email that they will be ready for you to pick up on your next essential outing. Please visit our Locations page for the hours and days that your library will offer FVRL Express.

As we phase into the new normal, FVRL remains there for our community!

  • Late fines will continue to be waived on all items, even those checked out prior to the closure – there is no rush to return items – return them when you feel comfortable doing so.
  • Returned items will be quarantined for 3 days prior to them being checked in to and added back to the collection
  • We have developed, implemented and trained staff on rigorous safety policies and procedures related to COVID-19.

If you are not ready to borrow physical items yet, that's okay. We still offer a dynamic collection of digital content, including eBooks, audiobooks, magazines, video streaming, eLearning, all available 24/7 online. Borrowing and streaming limits have doubled for our most popular eBook, audiobook and streaming services.

To learn more about FVRL Express or other services, including eCard sign up, virtual programs and digital content, please visit www.fvrl.ca or call your local library. 

The health and safety of our customers and staff is the library’s top priority. Please continue to check this web page and our Facebook and Twitter pages for updates.

It is important that we all do our part to keep our communities healthy and safe. We look forward to welcoming you back into our physical libraries when it is safe to do so.

 

Thank you,

Scott Hargrove

CEO, Fraser Valley Regional Library

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